Privacy Policy
Understanding how fesirhaqux Prism collects, uses, and protects your personal information when you use our financial education platform
Last Updated: March 15, 2025
Information We Collect
At fesirhaqux Prism, we collect information that helps us provide better financial education services. When you register for our budget foundations courses or access our learning materials, we gather several types of data.
Personal Information
- Full name and contact details including email address and phone number
- Billing address and payment information for course enrollments
- Educational background and financial learning goals
- Professional experience relevant to financial planning
Usage Data
We automatically collect information about how you interact with our platform. This includes course progress, time spent on different modules, quiz results, and which resources you download most frequently.
Device and Technical Information
Our systems log IP addresses, browser types, operating systems, and device identifiers. This technical data helps us maintain security and improve our platform's performance across different devices.
How We Use Your Information
Your personal data serves specific purposes related to delivering educational content and maintaining our service quality. We don't sell personal information to third parties or use it for unrelated marketing.
- Providing access to course materials, tracking your learning progress, and issuing completion certificates
- Sending important updates about course schedules, new content releases, and platform maintenance
- Processing payments for course enrollments and managing billing inquiries
- Improving our educational content based on student feedback and learning analytics
- Maintaining platform security and preventing unauthorized access to student accounts
- Responding to customer service requests and technical support issues
Educational Analytics
We analyze anonymized learning data to identify which topics students find challenging and adjust our curriculum accordingly. This helps us create more effective financial education experiences.
Data Sharing and Disclosure
fesirhaqux Prism operates with strict data sharing principles. We only share your information when necessary for service delivery or when legally required.
Service Providers
We work with trusted companies that help deliver our services. Payment processors handle transaction data, email service providers manage course communications, and hosting companies store platform data. All service providers sign agreements requiring them to protect your information.
Legal Requirements
South African law may require us to disclose personal information in response to valid legal requests, court orders, or to protect against fraud and security threats. We'll notify you about such disclosures unless legally prohibited.
Business Transfers
If fesirhaqux Prism undergoes a merger, acquisition, or sale of assets, student data may be transferred as part of that transaction. We'd provide notice before your information becomes subject to different privacy practices.
Your Privacy Rights
Under South African privacy legislation and our commitment to transparency, you have several important rights regarding your personal data.
- Access: Request a copy of all personal information we hold about you, including course progress and account history
- Correction: Update or correct inaccurate personal information in your student profile
- Deletion: Request removal of your personal data, subject to legal and contractual obligations
- Portability: Receive your data in a machine-readable format to transfer to another service
- Objection: Object to certain types of data processing, particularly for marketing purposes
- Restriction: Limit how we process your information while disputes are resolved
Exercising Your Rights
To exercise these rights, contact us at [email protected] with your request. We'll respond within 30 days and may need to verify your identity to protect against unauthorized access.
Data Security and Protection
Protecting student data is fundamental to our operations. We've implemented comprehensive security measures to safeguard personal information against unauthorized access, alteration, or disclosure.
Technical Safeguards
Our platform uses SSL encryption for all data transmissions, secure databases with access controls, and regular security monitoring. Payment information is processed through PCI-compliant systems that never store complete credit card numbers.
Administrative Controls
Employee access to student data is limited to those who need it for their job functions. All staff receive privacy training and sign confidentiality agreements. We maintain audit logs of data access and regularly review security procedures.
Incident Response
In the unlikely event of a data breach, we have procedures to contain the incident, assess the impact, and notify affected users within 72 hours. We work with cybersecurity professionals to investigate breaches and prevent future occurrences.
Data Retention and Deletion
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Active Accounts: Personal data is retained while your account remains active and for educational continuity
- Course Records: Academic records including certificates and transcripts are kept for seven years after course completion
- Financial Records: Billing and payment information is retained for five years to comply with tax and accounting requirements
- Marketing Data: Communication preferences and marketing interaction data is deleted within two years of account closure
- Legal Hold: Information subject to legal proceedings or investigations may be retained longer as required
When retention periods expire, we securely delete or anonymize personal information using industry-standard data destruction methods.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your learning experience and understand how students interact with our content.
Essential Cookies
These cookies are necessary for basic website functionality, maintaining your login session, and remembering your course progress. You cannot opt out of essential cookies without affecting platform usability.
Analytics Cookies
We use analytics tools to understand which courses are most popular, identify technical issues, and improve content delivery. This data is aggregated and doesn't identify individual users.
Preference Cookies
These remember your choices about course formats, notification settings, and interface preferences to personalize your learning experience across visits.
International Data Transfers
While fesirhaqux Prism operates primarily in South Africa, some of our service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards protect your information.
We use standard contractual clauses approved by data protection authorities and work only with providers that maintain adequate security standards. Students are notified about international transfers during registration.
Cross-Border Education
For students participating in international financial education programs or collaborations, we may share limited academic information with partner institutions under specific data sharing agreements.
Children's Privacy
fesirhaqux Prism's financial education programs are designed for adults and we do not knowingly collect personal information from children under 16 years old. If we discover that we've inadvertently collected information from a minor, we'll delete it immediately.
Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We'll work with families to remove any inappropriate data collection.
Changes to This Privacy Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. Students will be notified of material changes through email and platform notifications.
Previous versions of our privacy policy are archived and available upon request. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Version History
- March 2025: Updated data retention periods and added international transfer provisions
- September 2024: Enhanced security section and clarified cookie usage
- June 2024: Initial privacy policy established with comprehensive privacy rights
Privacy Questions and Contact Information
We're committed to addressing your privacy concerns promptly and transparently. Our privacy team responds to inquiries within two business days.